Overseas Customers

INTERNATIONAL BUYERS - PLEASE NOTE:

・Japanese consumption tax charged to overseas customers will be refunded after payment.
・Import duties, taxes, VAT, and other charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
・Customs duties are usually charged by the shipping company upon delivery. These fees are not additional shipping charges.
・Please check with your country’s customs office before purchasing to determine what these additional costs may be.
・Please note that delivery may be delayed due to customs inspection, natural disasters, postal strikes, or other circumstances.
・We strive to provide prompt and smooth delivery, but please understand in advance that we are not responsible for delays caused by customs clearance.
・We do not under-value merchandise or mark items as gifts on customs forms. Doing so is against international law.
・For overseas shipping, we do not accept returns or exchanges for customer-related reasons. However, if an item is defective or differs from the order, we will handle it as an exception. Please contact us through “Contact” within 14 days of delivery. After reviewing the details, we will advise whether a return is needed and how the matter will be handled. If a return or reshipment is required due to a defective item or an incorrect delivery, monzee will cover the shipping costs for any such return or reshipment.