Overseas Customers

INTERNATIONAL BUYERS - PLEASE NOTE:

・Japanese consumption tax imposed on overseas customers will be refunded after payment.
・Import duties, taxes, VAT, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
・Customs duties are usually charged by the shipping company upon delivery. These fees are not additional shipping charges.
・Please check with your country's customs office to determine what these additional costs will be prior to buying.
・Please be aware that delivery could be delay depending on customs inspection, in case of natural disasters, and other reasons such as postal strikes.
・We strive for fast and smooth delivery in Our Company, but please understand in advance that we are not responsible for any delay caused by customs clearance.
・We won't under-value merchandise or mark the item as a gift on customs forms. Doing that is against international laws.
・For overseas shipping, we do not accept returns or exchanges for customer-related reasons. However, if an item is defective or differs from the order, we will handle it as an exception. Please contact us through “Contact” within 14 days of delivery. After reviewing the details, we will advise whether a return is needed and how the matter will be handled. If a return or reshipment is required due to a defective item or an incorrect delivery, monzee will cover the shipping costs for any such return or reshipment.