Shopping Guide
Shipping
Domestic shipping
All domestic orders are delivered by Yamato Transport’s Takkyubin parcel delivery service.
Domestic shipping fees
For deliveries within Japan only, shipping is free when the total value of purchased items is JPY 11,000 or more, including tax.
| Hokkaido | Hokkaido | JPY 1,210 |
|---|---|---|
| Northern Tohoku | Aomori, Akita, Iwate | JPY 880 |
| Southern Tohoku | Miyagi, Yamagata, Fukushima | JPY 770 |
| Kanto | Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi | JPY 770 |
| Shinetsu | Niigata, Nagano | JPY 770 |
| Chubu | Shizuoka, Aichi, Mie, Gifu | JPY 770 |
| Hokuriku | Toyama, Ishikawa, Fukui | JPY 770 |
| Kansai | Osaka, Hyogo, Kyoto, Shiga, Nara, Wakayama | JPY 880 |
| Chugoku | Okayama, Hiroshima, Yamaguchi, Tottori, Shimane | JPY 990 |
| Shikoku | Kagawa, Tokushima, Ehime, Kochi | JPY 1,100 |
| Kyushu | Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima | JPY 1,210 |
| Okinawa | Okinawa | JPY 1,320 |
Payment
Payment methods
Credit card or bank transfer.
Bank transfer details
株式会社モンジー (Monzee Inc.)
Sumitomo Mitsui Banking Corporation, Azabu Branch
Ordinary account 1298615
Payment timing
For bank transfers, please pay into the designated account within one week of order confirmation. For credit card payments, the payment date depends on your card issuer’s closing date and your card agreement.
Additional charges besides the product price
Domestic orders: shipping and bank transfer fees.
International orders: shipping, customs duties, bank transfer fees, customs clearance fees, and local consumption taxes.
Returns and exchanges
Returns, exchanges and cancellations for domestic orders
We cannot accept changes to an order after it is placed, including changes to the product, color or size, or cancellations. Please check your order before placing it. We do not accept exchanges or returns for customer-convenience reasons, such as choosing the wrong size, finding that an item differs from expectations, or placing an order by mistake.
If an item is defective or differs from what you ordered, we will assist you. Please contact us through “Contact us” within 8 days of delivery. If the same item is in stock, we will exchange it; if no replacement stock is available, we will issue a refund. We will cover shipping costs required to return the item and send the replacement.
Please note that returns and exchanges cannot be accepted in the following cases:
- Returns for customer-convenience reasons (wrong size, different from expectations, ordering mistake, etc.)
- If you do not contact us within 8 days of delivery
- Items that have been used
- Items soiled or damaged while in the customer’s possession
- Hygiene items such as underwear
- If the delivery note or tags have been lost
Returns and exchanges inquiries
info@monzee.jp (Customer Support)
Return address
〒106-0047
Azabu Sun Palace 1F, 4-2-49 Minami-Azabu, Minato-ku, Tokyo, Japan
monzee Online Shop
TEL: 03-3448-0658
Refund methods
Credit card payments
We will cancel the charge and refund the credit card used for payment.
Bank transfers
We will refund by bank transfer to the bank account you specify. We cannot issue refunds by registered cash mail.
International returns and exchanges
For international shipments, we do not accept returns or exchanges for customer-convenience reasons. However, we will make an exception if an item is defective or if you receive an item different from your order. Please contact us through “Contact us” within 14 days of delivery. After reviewing the circumstances, we will tell you whether the item needs to be returned and how we will handle the case. If a return or reshipment is necessary because of the defect or shipping error, we will cover the required return and reshipping costs.
International order cancellations
Cancellations are accepted only before shipment. We cannot accept cancellations after shipment.