Terms of Use

a purchasing policy

The following are some of the terms and conditions for your order on our website at www.monzee.jp.Please review the following terms and conditions before submitting your order.

contact information
Regarding our company, our company is Monzee Inc. (a company registered under corporate number 4010401097507 in Japan).Our company's address is Minami Azabu 4-2-49 Azabu Sun Palace 101, Minato-ku, Tokyo. How to contact us: Please contact us at info@monzee.jp or contact Monzi, Azabu Sun Palace 101 Co., Ltd., Minami Azabu 4-2-49 Minato-ku, Tokyo, 106-0047 How to contact you: If you need us to contact you, we will contact you by phone, e-mail or (if necessary) mail using the contact information you provided when ordering.

How to accept your order: Your order will be accepted when we send you an e-mail informing you that we will accept your order and we will enter into a contract. If we are unable to accept your order: If we are unable to accept your order, we will notify you and not charge you for the item.If we are unable to accept your order, we may have sold out of limited items or found an error in the price or description of the item. Your Order Number: We will assign you an order number for your order and provide you with the order number when you receive it.When you contact us about your order, please let us know your order number so that we can proceed smoothly.

our products
Difference from website display: Please understand that the product images on our website are intended to explain the product to you.The color of the website may vary slightly depending on how your monitor is adjusted and the operating system used by your computer or mobile device.We will do our best to ensure that all images on the website match the actual product you purchase, but we cannot guarantee perfect matching every time because there are almost unlimited home monitor settings and operating system settings.

price and payment
consumption tax The consumption tax is 10%.The prices shown on the website for each item include consumption tax.
Price and Price Adjustment: The price and shipping cost of the ordered product (including consumption tax in Japan) are expressed in Japanese yen during the order processing. Despite our best efforts, there is always a possibility that some of the products sold will appear at the wrong price on the website.If the correct price of the item is higher than the price indicated on the date of your order, we will contact you to confirm the correct price or cancel your order.If the correct price on the date of order is lower than the indicated price, we will refund the difference.

method of payment
method American Express, Visa, MasterCard, JCB, Shopify Pay, Apple Pay, Google Pay and Amazon Pay are available online only.If you purchase with a credit card, your credit card will hold the approval amount of the total amount of Japanese yen when you place an order, but your credit card will not be charged until the item is shipped.If your credit card is not approved or your total order exceeds your credit limit, a message will appear on the payment page asking you to try another payment method. We do not accept debit cards.You can use a credit card that doubles as a debit card, but the payment will be processed as a credit card payment.

All items ordered from monzee.jp can be shipped to Japan and overseas. The shipping schedule and shipping details are described here on our website and the shipping charges are described here on our website. When your order ships, you will receive an e-mail confirming that your order is in transit. You can check the shipping status of your order at any time by clicking the tracking link on the shipping confirmation. time of transfer of liability for goods Upon delivery to your designated address, the responsibility for the product will be transferred to you. time of transfer of ownership of goods Upon receipt of the full payment of the goods, the ownership of the goods will be transferred to you. If the customer is not present at the time of delivery, If there is no one available to receive the item delivered to your address and the item cannot be delivered to your mailbox, please leave a note explaining how to request redelivery and how to pick it up from your nearest storage location. If you do not request redelivery If the item is not delivered to you and you are not requested to redeliver it, or if you do not pick it up from the storage area, we may contact you for further instructions and charge you for storage and additional shipping costs.In spite of our reasonable efforts, we may terminate our contract with you if we are unable to contact you, redeliver the goods, or receive the goods from you.

Company's right to terminate the contract
If you violate the contract, we may terminate the contract with you.We may terminate the contract for the product at any time by notifying you by e-mail in any of the following cases: • Payment has not been completed even after the due date, and payment has not been made within 14 days of our notice to you that the due date has expired. • If the customer does not receive the product within a reasonable time period (see "If the customer is not present at the time of delivery" or "If the product is not requested to be re-delivered" above).