Terms & Notation

Purchasing Policy
The following forms part of the terms and conditions for products ordered through www.monzee.jp. Please read them carefully before submitting an order.

Contact
About us: monzee inc. (Kabushiki Kaisha monzee) is a company registered in Japan under corporate number 4010401097507. Our address is Azabu Sun Palace 101, 4-2-49 Minami-Azabu, Minato-ku, Tokyo, Japan.
Contacting us: email info@monzee.jp or write to Kabushiki Kaisha monzee, Azabu Sun Palace 101, 4-2-49 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan.
Contacting you: where necessary, we will use the contact details supplied with your order to contact you by telephone, email or, where necessary, post.

Your Order
Acceptance: your order is accepted, and a contract is made, when we email you to confirm acceptance.
If we cannot accept an order, we will notify you and will not charge for the product. This may be because a limited item has sold out or because we found an error in the price or description.
Order number: we assign and provide an order number when accepting your order. Please provide it when contacting us about an order so that we can assist you smoothly.

Our Products
Website images explain the products. Colours may differ slightly depending on monitor calibration and the operating system of your computer or mobile device. Although we make every effort to match website images to the product purchased, a perfect match cannot be guaranteed in every case because home-monitor and operating-system settings vary widely.

Price and Payment

Consumption tax
Consumption tax is 10%. Prices shown for products on the website include consumption tax.
Price and price adjustments: the price of ordered products and delivery charges (including Japanese consumption tax) are shown in Japanese yen during order processing.
Despite our efforts, some products may be incorrectly priced. If the correct price on the order date is higher than the displayed price, we will contact you and offer the choice of confirming the order at the correct price or cancelling it. If it is lower, we will refund the difference.

Payment methods
American Express, Visa, Mastercard, JCB, Shopify Pay, Apple Pay, Google Pay and Amazon Pay may be used online only. For credit-card purchases, the total amount in Japanese yen is authorized on your card when you order, but your card is not charged until the product ships. If authorization is declined or the total exceeds your credit limit, the payment page will instruct you to try another method.
We do not accept debit cards. A credit card with debit functionality may be used, but payment is processed as a credit-card payment.

Delivery
All products ordered through monzee.jp can be delivered within Japan and internationally.
Estimated delivery times and delivery details, and delivery charges, are explained elsewhere on our website.
Once your order ships, you will receive an email confirming that it is in transit. You can check its status at any time using the tracking link in the shipment confirmation.
Risk passes to you when the product is delivered to the address you specified.
Ownership passes to you when we receive full payment for the product.
If no one is available to receive a delivered product at your address and it cannot be posted through the letterbox, a notice will be left explaining how to request redelivery or collect it from the nearest holding location.
If, after unsuccessful delivery, you neither request redelivery nor collect the product, we may contact you about next steps and charge storage and additional delivery costs. If, despite reasonable efforts, we cannot contact you or arrange redelivery or collection, we may end the contract.

Our right to end the contract
If you breach the contract, we may end it. We may end a product contract at any time by email if:
• payment has not been made within 7 days of purchase; or
• you do not collect the product within a reasonable time (see the delivery provisions above).

Product characteristics (one-of-a-kind, handmade, vintage materials)
Our products principally consist of one-of-a-kind pieces made with vintage materials and by hand. The following are characteristics and specifications, not defects; returns, exchanges and refunds for these reasons are not accepted:
• differences in fabric colour, pattern placement and print position between products;
• texture inherent to natural or vintage materials, slight colour unevenness and ageing; and
• slight sewing irregularities and individual variations resulting from handwork.
As a rule, our products are one-of-a-kind and we do not accept restocking, resale, additional production, custom orders or special orders for the same product.

Delivery dates and times
Delivery is performed by external carriers such as EMS and FedEx. Delivery dates and times cannot be guaranteed because of traffic, weather and customs conditions.

Customs and clearance for international shipping
For international shipments, all customs duties, import taxes, customs-clearance charges, local consumption taxes and similar charges are your responsibility. Inspections, storage and delays at customs, and returns caused by each country’s import restrictions, are under the jurisdiction of carriers and customs authorities; we cannot accept responsibility for them.

Reshipment where the address is incomplete or delivery cannot be received
If a product is returned because of an incomplete address, prolonged absence, refusal of delivery or another customer-related reason, you are responsible for reshipment shipping charges.

Receipts
If you require a receipt, please contact us through “Contact.” We will issue it with your specified addressee and description as a PDF by email or enclosed with the product.

Holds, reservations and advance sales
We do not accept product holds, reservations, advance sales or advance notices for products before release. Please order from the website after sales begin.

Change of delivery address
We accept a change of delivery address only before shipment. Changes cannot be made after shipment; please contact us through “Contact” promptly.

Repairs
For a repair request, we will review the product and advise whether repair is possible, the cost and the lead time (a charge may apply). Because products are one-of-a-kind and use vintage materials, we may be unable to promise repair using the same materials or specifications.

Caddie bag warranty
Caddie bags carry a one-year warranty from the purchase date. All repairs, mending and maintenance after the warranty period are chargeable regardless of their nature.

Loss, damage and delay during international shipping
Loss, damage or substantial delay during international shipping will be handled in accordance with the carrier’s compensation coverage. We cannot guarantee delivery time or arrival. Please check the status using the tracking number after shipment.

Information under the Specified Commercial Transactions Act

Shop name
monzee

Seller
Kabushiki Kaisha monzee

Seller address
Azabu Sun Palace 101, 4-2-49 Minami-Azabu, Minato-ku, Tokyo 106-0047, Japan

Seller contact
monzee online shop: weekdays 10:30–18:00
monzee Hiroo shop: 11:30–18:30
Email: info@monzee.jp

Representative
Yuki Uesako

Shipping charges
Charges vary by region. Please see the Shipping Guide.

Charges other than the product price
Shipping charges and bank-transfer fees. For international shipments, customs duties, customs-clearance charges, local consumption taxes and similar charges are the customer’s responsibility.

Payment methods
Credit-card payment and bank transfer. Please see the Shipping Guide.

Payment timing
Bank transfer: within one week after order confirmation. Credit card: varies according to your card issuer’s closing date and contract terms.

Time of delivery
We will provide a tracking number once your order has shipped.

Returns and exchanges (special return terms)
We do not accept returns or exchanges for customer-related reasons. We handle defective items or incorrect shipments for domestic delivery if you contact us within 8 days of delivery. For international delivery, as an exception to the no-return/no-exchange rule, we handle defective items or incorrect shipments if you contact us within 14 days of delivery. If a return or reshipment is required because of the defective item or incorrect shipment, we bear the shipping costs for that return or reshipment. Please see the Shipping Guide for details.