Legal Notice
| shop's name | monzee |
|---|---|
| The name of the seller | monzee inc. |
| address | 〒106-0047 Azabu Sun Palace 1F, 4-2-49, Minamiazabu, Minato-ku, Tokyo |
| Contact information | monzee Online Shop : Weekdays 10:30-17:30 monzee Hiroo store : 11:00-19:00 Mail: info@monzee.jp |
| Representative | Yuki Uesako |
＜Regarding domestic returns, exchanges, and cancellations＞
We will respond if the delivered product is a defective product, or if a different product arrives.
In that case, please contact us within one week after the product arrives.
We will replace it with the same product only if there is stock.
If there is no exchange stock, we will respond by refund.
In addition, we will bear the shipping costs required for returning and resending the product.
Please note that returns and exchanges cannot be accepted in the following cases.
・ Returns due to customer reasons (the size is not right, different from the image, the incorrect order, etc.)
・ Products that have been over 8 days after the arrival of the product
・ Products used once
・ Products that have dirt and scratches under the customer
・ Hygiene supplies such as underwear
・ If you lose your delivery note or tag
＜About return / exchange of overseas ＞
In the case of overseas shipping, please note that returns and exchanges cannot be accepted.
・ About cancellation of overseas orders
Available only for cancellations before shipping. We cannot accept cancellations after shipping, so thank you.
＜non-goods charge＞
In the case of domestic: Shipping fee, bank transfer fee
Overseas: Shipping, tariffs, bank transfer fees, customs clearance fees, local consumption tax
＜domestic shipping cost＞
Only in Japan, if the total price of shopping products is 11,000 yen or more (tax included), we will deliver the product for free.
| Hokkaido | Hokkaido | 1,210 yen |
|---|---|---|
| North Tohoku | Aomori, Akita, Iwate | 880 yen |
| Southeast and Tohoku | Miyagi, Yamagata, Fukushima | 770 yen |
| Kanto | Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi | 770 yen |
| Shinetsu | Niigata, Nagano | 770 yen |
| chubu | Shizuoka, Aichi, Mie, Gifu | 770 yen |
| Hokuriku | Toyama, Ishikawa, Fukui | 770 yen |
| Kansai | Osaka, Hyogo, Kyoto, Shiga, Nara, Wakayama | 880 yen |
| chyugoku | Okayama, Hiroshima, Yamaguchi, Tottori, Shimane | 990 yen |
| Shikoku | Kagawa, Tokushima, Ehime, Kochi | 1,100 yen |
| Kyushu | Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima pr | 1,210 yen |
| Okinawa | Okinawa | 1,320 yen |
＜payment method＞
・ Credit card payment
・ Bank transfer
monzee inc.
Sumitomo Mitsui Banking Corporation
Ordinary account Azabu branch
1298615
＜term of payment＞
・ In the case of bank transfer, you must transfer to the designated account within one week after the order is confirmed.
・ In the case of credit card payment, it depends on the closing date of the credit card you are using and the contents of the contract. Please check the card company you are using.