Terms and conditions in store signage
|Company name||monzee co.,Ltd.|
Azabu Sun palace 1F, 4-2-49, Minamiazabu, Minato-ku, Tokyo, Japan
|Contact details of seller||monzee Online shop：Weekdays 10:30~17:30
monzee Hiroo Store：11:00~19:00
Product return・exchange・cancellation of orders
After the order of the content changes (product change or color / size changes, etc.) and cancellation will not be accepted. Before ordering, confirm your Please. Size difference,image difference,order mistake etc. customer convenience of Product Exchange, or refund we do not accept.
If the delivered product is defective or if the order content and different goods has arrived, if enabled.
When the goods arrive, within a week after"contact"by the customer
If it's in stock, we will be able to exchange the same product only will. Replaceable when it is glass, you have one less thing to worry about will.
Also, the product of mailing costs which return and resending, etc. will be.
Incidentally, in the following cases we cannot accept the return. please note.
・Customer returns by the circumstances(size,image difference,order mistake etc.)
・Delivery from 8 Days product
・Customer from dirt and sale
・Underwear and other hygiene items
・A delivery note or tag if you've lost your
Goods other than the required fees
・Shipping / Bank transfer fee / cash on delivery fee
・In Japan : Bank transfer ・cash on delivery ・credit card payment
・When it is ordered from the Japanese foreign territory : Credit Cards are the only way to pay.
・Credit card available : Visa, Master, American express
・In the case of Bank transfer, the order confirmation within 1 week after the designated account to transfer to you.
・In the case of cash on delivery, the goods at the time of receipt to payment.
・In the case of credit card payment, use the credit card deadline is based on the contract time. Available card company please check.
ShippingOnly in Japan, and shopping products for a total amount of 11,000 yen (tax included)more than free shipping to deliver the goods for you.
|North Tohoku||Aomori, Akita, Iwate||880 yen|
|South Tohoku||Miyagi, Yamagata, Fukushima||770 yen|
|Kanto||Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo,Yamanashi||770 yen|
|ShinEtsu||Niigata, Nagano||770 yen|
|Chubu||Shizuoka, Aichi, Mie, Gifu||770 yen|
|Hokuriku||Toyama, Ishikawa, Fukui||770 yen|
|Kansai||Osaka, Hyogo, Kyoto, Shiga, Nara, Wakayama||880 yen|
|Chugoku||Okayama, Hiroshima, Yamaguchi, Tottori, Shimane||990 yen|
|Shikoku||Kagawa, Tokushima, Ehime, Kochi||1,100 yen|
|Kyushu||Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima||1,210 yen|
About overseas shipping
We accept overseas shipping by EMS.
We will deliver your order in approximately one week to 10 days. Please note that it is not possible to specify the delivery date.
If you ship outside of Japan, you will be responsible for the shipping costregard to the order amount. The shipping cost is determined by the weight of the order. After you proceed to the cash register, please confirm the shipping fee will be confirmed.
We may not be able to deliver to some countries or regions. In that case, we will contact you from here.
Due to the corona, EMS delivery from Japan to the U.S. has been suspended.
Until EMS delivery is resumed, we will use Yamato International Shipping to send it to the United States.
In this case, the shipping fee is determined by the size, so you have to pay an additional charge at EMS price when you make the payment.
As for the additional shipping fee, I will contact you with the contact number you wrote when you ordered.