＜Regarding the return, exchange, and cancellation of domestic products＞
Changes in the contents after order (change of product, color / size, etc.) and cancellation are not accepted. Please check the contents before your order. We do not exchange products for convenience, such as different sizes, different images, incorrect orders, or accepted returns.
We will respond if the delivered product is a defective product or a product that is different from the content you ordered.
In that case, please contact us from "Inquiries" within one week after the arrival of the product.
We will replace it with the same product only when there is stock.
If there is no exchange stock, we will respond by refund.
In addition, we will bear the shipping costs required for returning and resending the product.
Please note that returns and exchanges cannot be accepted in the following cases.
・ Returns due to customer reasons (the size is not right, different from the image, the incorrect order, etc.)
・ Products that have been over 8 days after the arrival of the product
・ Products used once
・ Products that have dirt and scratches under the customer
・ Sanitary supplies such as underwear
・ If you lose your delivery note or tag
＜Consultation regarding returns and exchanges＞
4-2-49 Minamiaabu, Minato-ku, Tokyo Azabu Sun Palace 1F
Monzee Online Shop
<About refund method>・ In the case of credit card payment
When used, we will cancel and refund to the credit card.
・ In the case of bank transfer / cash on delivery
We will refund by bank transfer, so please specify a transfer account. Please note that you cannot accept refunds by registered mail.
<About return / exchange of overseas>
In the case of overseas shipping, please note that returns and exchanges cannot be accepted.
・ About cancellation of overseas orders
Available only for cancellations before shipping. We do not accept cancellations after shipping, so thank you.